Who We Are About Us
Global MediCALL Assistance (M) Sdn Bhd is located in Selangor, Malaysia. Incorporated since July 2010, today, GMCA (as we are collectively known), has emerged as one of Malaysia’s trusted assistance service providers.
Our team specialises in medical, roadside, travel, concierge assistance, contact centre for business and leisure travellers, expatriate and corporate clients.
GMCA provides a 24 hours in-house call centre services to a wide range of companies and organizations.
We carefully choose our providers and can be sure that our clients will get the best possible service while requesting our assistance. Our goal is to reduce the expenses to our clients and customers without compromising the high level of care.
We Prioritize Our Customers
Our fully integrated business provides a seamless customer service, utilising the skills of our highly experienced in-house teams of specialists.
Pro-Active & Innovativeness
We encourage innovation and support our staff to develop new ideas across our business. We are committed to investment in the training and development of our staff.
We are able to deal with crisis calmly, efficiently and effectively, in both human and financial terms. Combining reassurance, resources and knowledge, we resolve emergency situations and extend a helping hand 24 hours a day, every day of the year.
The end-to-end service we offer gives our clients the confidence to entrust us with their own employees, customers and brands, knowing that we have both the capability and the attitude to respond in a timely and cost-effective way.